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  • Why should I take my dog to daycare?
    The primary reasons most pet parents bring their dogs to daycare are mental stimulation, exercise, and socialization! Doggy daycare can also help alleviate boredom and loneliness through a safe, fun, and cage-free outlet for dogs of all energy levels.
  • What do I need to bring to daycare?
    There are 2 parts to this question . . . daycare and boarding. For daycare, all you need to bring is your furry friend with a simple leash and collar (no belt or choker style) setup! No need to worry about full harnesses, retractable leashes, etc. For boarding, you’ll want to bring your dog’s typical dog food/treats (enough for their stay), favorite toys (no squeakers please), and any bedding that’ll make your pet feel extra comfortable while you’re gone!
  • Does my dog need to pass a temperament test?
    Absolutely they do! We love every dog that comes through our doors, but safety is still of the utmost importance. At home, your pet may act calm and relaxed, but at daycare, they may show a high energy level that you’ve never seen before. It’s important that we observe your pet in a variety of staff-controlled situations before allowing your dog to join pack play. We will then determine if your dog has more of a shy or dominate personality or if they fall somewhere in between! Dogs of similar personality types are typically placed in the same yard.
  • What is Gingr Pet-Care Software?
    Gingr is a secure user-friendly dog daycare, boarding, and grooming software that provides Pup City customers with a convenient online portal. Clients can self-register, complete required forms, submit reservation requests, and more! The code for Pup City on the Gingr platform is 209659. Contact us if you have any further questions.
  • Does my dog need to be spayed/neutered?
    Yes, all dogs must be 6 months or older spayed or neutered before coming in for daycare, boarding, and/or grooming!
  • What type of vaccinations does my dog need before coming to daycare?
    All dogs must have up-to-date vaccinations. Prior to a scheduled temperament test, owners must submit written records showing their dogs have current DHPP (Distemper, Hepatitis, Parainfluenza, and Parvo), Lepto, Rabies, Bordetella, and recent fecal (every 6 months). We highly recommend vaccination against Canine Influenza. Dogs must wait at least 3 days after a vaccination injection, spray, etc. before coming to Pup City.
  • Do I need a reservation?
    Yes, you need a reservation for both our daycare and boarding services. It’s very important that we know how many dogs we’ll be expecting daily. Appropriate staffing levels and kennel availability are based 100% on reservations! If staffing levels allow, we do sometimes allow emergency drop-ins for daycare and boarding services.
  • How are dogs seperated?
    Dogs are separated into 3 different yards based on personality type and weight. The 2 main personality types are shy and dominate. We understand that not all dogs will fall into only 1 of those 2 categories. Dog and standard breed size are also considered when determining the appropriate yard for our new furry friends! Please keep in mind that there may be yard mingling when it comes to size. Senior dogs and very low tempered large breeds may be better suited for smaller yards. However, safety is crazy important to us so that'll always trump individual dog preference.
  • How often do dogs go outside?
    Our tail-wagging friends have access to outdoor yards majority of the day through either overhead garage doors or commercial man doors. Outdoor yards are closed off a few times throughout the day for nap and relaxation time. We want your pup to have a great time at Pup City, but we don’t want them absolutely exhausted by the time you come pick them up! Outdoor yards may also be closed if excessively hot, cold, and/or stormy weather are in play.
  • Do you accept all dog breeds?
    Big, small, furry, bald . . . we love and accept all dog breeds! Our only requirement is that your pet passes a “dog-friendly” temperament test prior to their first day of daycare and/or boarding. Feel free to reach out to us if you’d like to schedule a temperament test.
  • What is the ratio of staff to dogs?
    Our goal is to maintain an employee to dog ratio between 1:15 and 1:20. However, our ratios can and will fluctuate based on dog personality types, staff availability, potential facility expansion, etc. For example, shyer dogs are typically calmer and more relaxed than dominate dogs, which means a higher employee to dog ratio will suffice. The safety of our guests is an absolute priority here at Pup City so we will adjust our employee to dog ratios accordingly!
  • Is staff on site 24/7?
    Yes, staff is on site all day every day! As of now, the bulk of staff is on site Monday through Friday from 7:00 AM to 7:00 PM and weekends from 8:00 AM to 7:00 PM. Overnight staff numbers fluctuate based on overall boarding numbers, time of year, etc.
  • How do you keep the facility clean and safe?
    High sanitary levels are kept through consistent general cleaning procedures that include floor sweeping, dusting, vacuuming, surface wipe-downs, trash removal, etc. Sanitary kennel conditions are maintained through either a 5-step or 6-step process, depending on the kennel situation. There are 2 main cleaning procedures for outdoor/indoor yards, and they are a heavy playing factor when it comes to disease and odor control in and outside the facility!
  • Can you administer medication to my dog?
    We’re happy to assist with medicine administration to your dog(s) if detailed and step-by-step notes are provided to us well ahead of time! On rare occasions, we may not be able to help with medicine administration if the process is too complex and/or requires a specific skill set. As always, safety is of the utmost importance, so if our staff is not experienced enough in a certain medicinal situation, then we unfortunately won’t be able to accommodate your request. However, we will always try our best to accommodate the needs of our guests!
  • What's included with overnight boarding?
    Overnight boarding includes a dedicated kennel for nighttime and a free full day of daycare. Elevated dog beds are available at no cost (first come first served), but we do recommend bringing your dog’s bed that they are used to sleeping in at home. Please note that meals are not included in our boarding services as we encourage dogs to stick with their routine diet and food. A minimal amount of double kennel setups with transfer gates are available upon request.
  • Is the facility open on the weekends?
    Great question! As of now, we are only open on the weekends for boarded services. Daycare services will eventually be available on Saturdays. We try our best to create a healthy combination of operational convenience for clients and closed business hours for employee relaxation.
  • Can I bring toys, blankets, food, etc. when my dog is being boarded?
    Yes, yes, and yes! We want our guests to feel at home during their stay, so we encourage pet parents to bring things (dog bed, favorite blanky, routine food, etc.) that are a part of their dog’s daily lifestyle.
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